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Here are the steps on how to install a CAC Reader for Mac:
Mac

Federal Government Employees Federal Government employees can purchase select Apple products and third-party solutions for themselves and their immediate family members at a special price. Note, this program is for personal use only and not intended for purchases using agency funds. TURBOTAX GUARANTEES. TurboTax Free Guarantee: $0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition. A simple tax return is Form 1040 only (without any additional schedules) OR Form 1040 + Unemployment Income.

  1. Ensure your CAC reader works with Mac
  2. Check to ensure your Mac accepts the reader
  3. Check your Mac OS version
  4. Check your CAC's version
  5. Update your DOD certificates
  6. Guidance for Firefox Users
  7. Look at graphs to see which CAC enabler to use

Step 1: Purchase a Mac Friendly CAC Reader

Purchase a CAC reader that works for your Mac. There are only a couple that you can choose from and I've listed them below.

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Federal Government Employees Federal Government employees can purchase select Apple products and third-party solutions for themselves and their immediate family members at a special price. Note, this program is for personal use only and not intended for purchases using agency funds. TURBOTAX GUARANTEES. TurboTax Free Guarantee: $0 Federal + $0 State + $0 To File offer is available for simple tax returns with TurboTax Free Edition. A simple tax return is Form 1040 only (without any additional schedules) OR Form 1040 + Unemployment Income.

  1. Ensure your CAC reader works with Mac
  2. Check to ensure your Mac accepts the reader
  3. Check your Mac OS version
  4. Check your CAC's version
  5. Update your DOD certificates
  6. Guidance for Firefox Users
  7. Look at graphs to see which CAC enabler to use

Step 1: Purchase a Mac Friendly CAC Reader

Purchase a CAC reader that works for your Mac. There are only a couple that you can choose from and I've listed them below.

If you already have a CAC reader and it isn't Mac friendly, you could update the firmware, however, for the non-tech savvy people out there, it's probably better to just purchase a new one and save the headache – they're only ~$11-13 dollars.

Best Mac Compatible CAC USB Readers

Best Mac Compatible CAC Desk Readers

Step 2: Plug in and Ensure It's Accepted

Once you have your CAC reader, plug it into your Mac and ensure your computer recognizes it. If you have one of the CAC readers we suggested above, then you should be good to go.

If for some reason your CAC reader isn't working, you may need to download the appropriate drivers for your CAC reader. You can find these drivers on the Reader's Manufacturer Website.

Step 3: Update Your DOD Certificates

Now that you have your CAC reader connected and accepted on your Mac computer, it's time to ensure you have the right certificates in order to access DOD CAC required web pages.

Procedure for Chrome and Safari

  1. Type ⇧⌘U (Shift + Command + U) to access your Utilities
  2. Find and Double click 'Keychain Access'
  3. Select 'Login' and 'All Items'
  4. Download the following five files and double click each once downloaded so as to install in your Keychain Access.
  5. When you double-click the Mac Root Cert 3 and 4, you'll need to tell your browser to always trust them. Click the button like you see below:

Additional Steps for Firefox

If you're using Mozilla Firefox as your primary browser, you're going to need to perform some additional steps. First, perform the same steps that you did for Chrome and Safari. Afterwards, follow these additional steps to get started.

*If you're having issues downloading the zip file below, try right clicking the link and opening the file in a new tab.

  1. Download All Certs zip and double click to unzip all 39 files
  2. While in Firefox, click 'Firefox' on the top left, then 'Preferences'
  3. Then Click 'Advanced' > 'Certificates' > 'View Certificates'
  4. Then Click 'Authorities' and then 'Import'
  5. Import each file individually from the 'AllCerts' folder. When you do this, the below box will popup. Check all three boxes and click 'OK'

Step 4: Download and install CAC Enabler

Choosing the right CAC enabler can be pretty tricky. It all depends on what OS you have installed, how you installed it, and even what kind of CAC Card you have!

In order to get the right enabler, be sure to visit our trusty guide to Mac CAC Enablers! It'll walk you through exactly which enabler is right for you.

CAC Access at Home Success

Now that you have a CAC reader, certificates, and a CAC Enabler, you should now be able to access any CAC-enabled website and log on using your CAC password and data.

Common Reasons Why Your CAC Card Won't Work On Your Mac

Ensure Your CAC Card Meets the Standards: In order for your CAC card to work, it must meet the minimal requirements. Currently, there are only four types of CAC cards that can be used. The ensure you have the right CAC card for online access, flip your CAC card to the back and if you have one of the below numbers written on the top left, then you are good to go:

  • G&D FIPS 201 SCE 3.2
  • Oberthur ID one 128 v5.5 Dual
  • GEMALTO DLGX4-A 144
  • GEMALTO TOP DL GX4 144

If you do not have any of the above written on the back, then proceed to your nearest PSD to get a new CAC card issued.

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Please note that this is the contact page for support and service, not the general page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we'll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, see your support options.

The United States and Canada

United States
1-800-275-2273

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

Accessibility and assistive technology
1-877-204-3930

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Canada (English)
1-800-263-3394

Canada (French)
1-800-263-3394

Latin America and the Caribbean

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

France
Metropolitain:
0805 540 003
DOM-TOM:
0825 77 00 351

Germany
0800 6645 451

Greece
00800 4414 54172
021 0300 99601

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 18532

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 620722

Netherlands
0800 0201581

Norway
240 551331

Poland
00800 44118752

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 67343

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529 Gold strike mac os.

Switzerland (French)
0800 00 18532

Switzerland (German)
0800 00 18532

Turkey
00800 4488 298782
0216 282 16221

United Kingdom
0800 107 6285

Accessibility and assistive technology
0800 048 0754

Telephone numbers are subject to change.

  1. Local and national telephone rates apply. Back
  2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Telephone numbers are subject to change.

  1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-4561

Accessibility and assistive technology
(61) 1-300-365-0831 Sidekick dungeon mac os.

Brunei
801-43842

China mainland
400-666-88001

Accessibility and assistive technology
400-619-81411

Fiji
(61) 1-300-321-4563

Guam
1-800-865-0853

Hong Kong (Chinese)
(852) 2112-00991

Hong Kong (English)
(852) 2112-00991

India
000800 100900914

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-47051

Macau
(853) 6262-16311

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan
Dial 00800 01001 first,
then dial 800 361 0479

Papua New Guinea
(61) 1-300-321-4563

Philippines4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-51711

List Of Mac Os Versions

South Korea
080 333 40004

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 9005

Tonga
(61) 1-300-321-4563

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Vanuatu
(61) 1-300-321-4563

Vietnam
1800 1127

Telephone numbers are subject to change.

  1. Local and national telephone rates apply. Back
  2. Free phone technical support number is not accessible by mobile phone. Back
  3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
  4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  5. This phone number is only accessible from dialing within Thailand. Back

Middle East

Bahrain
800815521 Beatitas mac os.

Israel
18093443291
0337629152

Kuwait
222822921

dial 01 426 801 first,
then dial 85527891772

Oman
800774711

Qatar
008001003561

800844 97241 (STC)
800850 00321 (Zain and Mobily)

United Arab Emirates
8000 444 04071

Telephone numbers are subject to change.

  1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
  2. Local and national telephone rates apply. Back




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